(585) 328-0670

900 Maple St., Rochester, NY 14611

Terms, Privacy, Returns

PRICING & SPECIFICATIONS
All published prices are in US funds, and do not include shipping, handling, or taxes. We will make every effort to maintain these prices and product descriptions as long as possible, but due to the volatility of the business world, PRICES AND SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

SALES TAX
New York State law requires that we collect sales tax unless we have a signed tax exemption form on file at the time of sale. Governments and their agencies are the only exceptions. If you need a form, just call our office.

SATISFACTION GUARANTEED
Our growth and reputation depend on your satisfaction, and we work hard to earn it. However, if for any reason you are dissatisfied with a product you purchased from us, please call us within 30 days for return instructions.

SHIPPING
Unless you request otherwise, all orders up to 150 lb. will be shipped UPS. Larger orders sent by common carrier (truck) freight collect.  Sorry, no COD’s.

SHIPPING DAMAGE
Today’s shippers are excellent, but damages and losses do sometimes occur. Such problems are the sole responsibility of the carrier, but Cylinder Services will help you file a claim, and if you request, will send a replacement (which you must pay for). If possible, DO NOT ACCEPT DELIVERY! If delivery is accepted, note all damages on the freight bill. Save all packaging for inspection by the carrier.

RETURNS
Please call us first:  (585) 328-0670
Within 30 days of invoice there is no restocking charge for merchandise which we
normally stock, returned in new condition, in its original packaging. You must pay
shipping charges, both ways.
Exceptions: Items which were modified or cut to order are not returnable.
• Special ordered items may or may not be returnable – call first.
• Sorry, used or “tried out” items, or those not in original condition are not returnable.

HOW TO RETURN MERCHANDISE
Please call us first
1. Return merchandise prepaid, in new condition, with original packaging.
It must be salable as brand new.
2. Enclose a copy of the invoice or packing list
3.Tell us what the problem is.
4.Tell us whether you would like a refund, replacement, or exchange

WARRANTIES
Products sold by us are usually warranted by their manufacturer. Such warranty coverage must be approved only by them. If you believe a product you purchased from us may be defective, please call us for assistance. Remember, disassembling or attempting repairs voids warranties, and items which have been misused or misapplied (such as valves with split ports or cylinders with bent rods) are not covered.
Failure to pay within terms renders warranty null and void.

CONSEQUENTIAL DAMAGES
In no case will Cylinder Services, Inc. be liable for any consequential or incidental damages, such as labor costs or lost profits, in connection with the use or inability to use products purchased from us. In no case will our liability amount to more than the purchase price.

 

Privacy Policy of Cylinder Services, Inc

Cylinder Services, Inc. is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us.

 

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an e-mail address or credit card information. In general, you can visit CylinderServices.net’s web pages (the “Site”) without telling us who you are or revealing any Personal Information about yourself.

 

By using this Site, you consent to the terms of our Online Privacy Policy and to Cylinder Services, Inc. processing of Personal Information for the purposes provided herein, as well as those explained where Cylinder Services, Inc. collects Personal Information on the Site. We reserve the right to change the terms of this Online Privacy Policy at any time, but will not do so without posting the revised Online Privacy Policy on this Site. We encourage you to review this Online Privacy Policy whenever you visit our Site to make sure you understand how we use the information we collect.

 

Gathering of Personal Information from Site Users; “Cookies”. CylinderServices.net may collect and/or track (1) the home server domain names, e-mail addresses, type of computer, and type of web browser of users to the Site, (2) the e-mail addresses of users that communicate with Cylinder Services, Inc. or the Site via e-mail, (3) information knowingly provided by the user in online forms, registration forms, surveys, etc. (including name, address, e-mail and other personal profile data), and (4) aggregate and user-specific information on which pages users access.

 

CylinderServices.net may place Internet “cookies” on users’ hard drives. Internet cookies save data about individual users, such as the user’s name, password, user-name, screen preferences, the pages of the Site viewed by the user, and the advertisements viewed or clicked by the user. When the user revisits the Site, CylinderServices.net may recognize the visitor by the Internet cookie and customize the user’s experience accordingly. Users may decline Internet cookies, if any, by using the appropriate feature of their web client software, if available. However, declining to use cookies may impede the ability of the Site to function properly.

 

When a user performs a search within the Site, CylinderServices.net may record information identifying the user or linking the user to the search performed. CylinderServices.net may also record limited information associated with every search request made by the user and use that information to, among other things, solve technical problems with the service and to calculate overall usage statistics.

 

Use of Personal Data Collected. Cylinder Services, Inc. may use the Personal Information it collects for internal purposes, namely, for solving technical problems, calculating overall usage statistics, for internal marketing and promotional purposes, and content improvement.

 

Security. Cylinder Services, Inc. may implement security features to prevent the unauthorized release of or access to personal information. Please note, however, that Cylinder Services, Inc. cannot guarantee the confidentiality of any communication or material transmitted to/from Cylinder Services, Inc. via the Site or e-mail. Accordingly, Cylinder Services, Inc. is not responsible for the security of information transmitted via the Internet. For more private communication, users can contact Cylinder Services, Inc. by telephone at the telephone number provided on the Site on the web page titled “Contact Us”.

 

Choice to Opt-Out. Users may at any time opt out of having their Personal Information used by Cylinder Services, Inc. to send promotional correspondence to the user, by contacting Cylinder Services, Inc. via email at  info@CylinderServices.net

 

Collection of Personal Data from Children Under Age of 13. Cylinder Services, Inc. does not knowingly solicit information from children and we do not knowingly market the Site or its services to children. No one under the age of 13 should submit any personal information to Cylinder Services, Inc. and/or the Site.

 

The Products We Sell. Cylinder Services, Inc. offers products from a selection of manufacturers and vendors. By purchasing products through our website you agree that all services related to said products — including ordering, sale, delivery, setup and instruction will be performed by Cylinder Services, Inc. independently of the manufacturer. This does not affect manufacturer’s warranties or warranty repairs which will be undertaken in accordance with each individual manufacturer’s policies.

 

Terms of Use, Policy & Revisions. If you choose to visit CylinderServices.net, your visit and any dispute over privacy is subject to this Privacy Policy & Terms of Use Statement, including limitations on damages, arbitration of disputes, and application of the law of the state of New York. If you have any concerns about privacy and the way your information is handled at CylinderServices.net, please contact us with a thorough description of your concerns, and we will try to resolve them.

 

Our business is frequently growing and changing and our Privacy Policy and Terms of Use will also change over time. You should check our website frequently for recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

 

Please direct any questions regarding our Privacy Policy to: info@CylinderServices.net

(585) 328-0670