900 Maple St., Rochester, NY 14611
900 Maple St., Rochester, NY 14611
PRICING & SPECIFICATIONS
All published prices are in US funds, and do not include shipping, handling, or taxes. We will make every effort to maintain these prices and product descriptions as long as possible, but due to the volatility of the business world, PRICES AND SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
New York State law requires that we collect sales tax unless we have a signed tax exemption form on file at the time of sale. Governments and their agencies are the only exceptions. If you need a form, just call our office.
Our growth and reputation depend on your satisfaction, and we work hard to earn it. However, if for any reason you are dissatisfied with a product you purchased from us, please call us within 30 days for return instructions.
Unless you request otherwise, all orders up to 150 lb. will be shipped UPS. Larger orders sent by common carrier (truck) freight collect. Sorry, no COD’s.
Today’s shippers are excellent, but damages and losses do sometimes occur. Such problems are the sole responsibility of the carrier, but Cylinder Services will help you file a claim, and if you request, will send a replacement (which you must pay for). If possible, DO NOT ACCEPT DELIVERY! If delivery is accepted, note all damages on the freight bill. Save all packaging for inspection by the carrier.
Please call us first: (585) 328-0670
Within 30 days of invoice there is no restocking charge for merchandise which we
normally stock, returned in new condition, in its original packaging. You must pay
shipping charges, both ways.
Exceptions: Items which were modified or cut to order are not returnable.
• Special ordered items may or may not be returnable – call first.
• Sorry, used or “tried out” items, or those not in original condition are not returnable.
HOW TO RETURN MERCHANDISE
Please call us first
1. Return merchandise prepaid, in new condition, with original packaging.
It must be salable as brand new.
2. Enclose a copy of the invoice or packing list
3.Tell us what the problem is.
4.Tell us whether you would like a refund, replacement, or exchange
Products sold by us are usually warranted by their manufacturer. Such warranty coverage must be approved only by them. If you believe a product you purchased from us may be defective, please call us for assistance. Remember, disassembling or attempting repairs voids warranties, and items which have been misused or misapplied (such as valves with split ports or cylinders with bent rods) are not covered.
Failure to pay within terms renders warranty null and void.
In no case will Cylinder Services, Inc. be liable for any consequential or incidental damages, such as labor costs or lost profits, in connection with the use or inability to use products purchased from us. In no case will our liability amount to more than the purchase price.
Cylinder Services, Inc. is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us.
Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an e-mail address or credit card information. In general, you can visit CylinderServices.net’s web pages (the “Site”) without telling us who you are or revealing any Personal Information about yourself.
Gathering of Personal Information from Site Users; “Cookies”. CylinderServices.net may collect and/or track (1) the home server domain names, e-mail addresses, type of computer, and type of web browser of users to the Site, (2) the e-mail addresses of users that communicate with Cylinder Services, Inc. or the Site via e-mail, (3) information knowingly provided by the user in online forms, registration forms, surveys, etc. (including name, address, e-mail and other personal profile data), and (4) aggregate and user-specific information on which pages users access.
When a user performs a search within the Site, CylinderServices.net may record information identifying the user or linking the user to the search performed. CylinderServices.net may also record limited information associated with every search request made by the user and use that information to, among other things, solve technical problems with the service and to calculate overall usage statistics.
Use of Personal Data Collected. Cylinder Services, Inc. may use the Personal Information it collects for internal purposes, namely, for solving technical problems, calculating overall usage statistics, for internal marketing and promotional purposes, and content improvement.
Security. Cylinder Services, Inc. may implement security features to prevent the unauthorized release of or access to personal information. Please note, however, that Cylinder Services, Inc. cannot guarantee the confidentiality of any communication or material transmitted to/from Cylinder Services, Inc. via the Site or e-mail. Accordingly, Cylinder Services, Inc. is not responsible for the security of information transmitted via the Internet. For more private communication, users can contact Cylinder Services, Inc. by telephone at the telephone number provided on the Site on the web page titled “Contact Us”.
Choice to Opt-Out. Users may at any time opt out of having their Personal Information used by Cylinder Services, Inc. to send promotional correspondence to the user, by contacting Cylinder Services, Inc. via email at info@CylinderServices.net
Collection of Personal Data from Children Under Age of 13. Cylinder Services, Inc. does not knowingly solicit information from children and we do not knowingly market the Site or its services to children. No one under the age of 13 should submit any personal information to Cylinder Services, Inc. and/or the Site.
The Products We Sell. Cylinder Services, Inc. offers products from a selection of manufacturers and vendors. By purchasing products through our website you agree that all services related to said products — including ordering, sale, delivery, setup and instruction will be performed by Cylinder Services, Inc. independently of the manufacturer. This does not affect manufacturer’s warranties or warranty repairs which will be undertaken in accordance with each individual manufacturer’s policies.